The Importance of Customer Satisfaction
I learned the importance of customer satisfaction when a customer came into the coffee shop I was working at and said, “I’d like to order a sandwich and chips to go, please.” The store manager who was...
View ArticleCustomer Satisfaction and What it Means to Your Business
Have you ever called a business with a problem and spoken to a well-meaning, pleasant customer service agent who can do nothing to help you? You end up liking the employee, but despising the business....
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